Orders cannot be cancelled after they have been placed and are in process*.
We hope you love every piece of your purchase, but we understand that sometimes that doesn't work out. We are happy to offer you an exchange on regular priced items if you are not completely satisfied.
We are a small, family run boutique business. We are unable to give refunds*, but all eligible regular priced items purchased online may be returned for an exchange within 14 days of purchase, as long as items are unused and all tags and packaging are attached and in original condition.
If you purchased items online, you can mail them back to us at your expense, or return them to our Cochrane location. Original shipping costs are non-refundable, unless the item you received was damaged and cannot be replaced. If an item is returned outside of the 14 day time period or arrive in less than original condition, no exchange or credit can be offered.
Email firstname.lastname@example.org prior to making a return for exchange.
We thoroughly check every item before it leaves the store; however, if you receive an item that is damaged, contact the store at email@example.com within 2 days of the item being delivered to be eligible for a replacement. Please provide photos of the item as well as the packaging it arrived in. We will ship a replacement to you as quickly as possible. If no replacement is available, a refund will be issued.
In our frigid Canadian climate, it is not uncommon for liquids to have minor leaks during their transit due to liquids expanding when they freeze. For this reason we ship all liquids in plastic bags. Minor leaks are not considered damages, and are to be expected when ordering liquid products. Loose threads, slight variations in shape and minor fiber shedding of soft products will also not be considered a defect or damage.
All sale and seasonal specific items are final sale, no exceptions.
All earrings and face masks are final sale due to health regulations.
Incorrect Addresses and Parcels Returned to Sender:
If an incorrect address is provided at checkout, we will do our best to have the parcel redirected to the correct address before delivery, however, this may not be possible. Parcels returned to the sender will incur a return shipping fee payable by the customer, and an additional shipping fee to re-ship the order. If a refund is to be issued for the returned product, the return shipping fee, original shipping fee we incurred, plus a 5% restock fee* will be deducted from the refund amount.
*should a goodwill refund be issued due to a customer ordering error, a 5% fee will be held back to cover the processing fees we incur if the order has not been fully processed. If the order has been fully processed, a 10% restock fee will apply.